How and when will the app be delivered?
For eKEY app users that have automatic app updates turned on, the app stores will automatically deliver the app to a percentage of users over a 7-day period.
eKEY app users that manually update apps when there is a new release, or anyone that doesn’t want to wait for the automatic update to occur, can download the new eKEY app as soon as it is available on the app stores.
If your members want to enable or disable automatic updates:
- On an iPhone, tap Settings > iTunes & App Store and enable or disable the setting for Apps.
- On an Android device, open the Google Play Store app and tap Menu > Settings. Tap Auto-update apps and choose the option.
Do the apps need a new authorization code?
The eKEY app does not require a new authorization as long as it is installed on a device that already has an authorized eKEY app.
Minimum Requirements for the new eKEY app
The minimum requirements for the new eKEY app are:
- Apple iOS 10 or grater
- Android OS 5 or greater
If anyone does not have either of these operating systems, the new eKEY app will not install. The old eKEY app will continue to work but it will no longer be updated.
Will all of the new features be available immediately?
Some enhanced features in the eKEY app including the ability to see listing photos, Supra Home Tour, and upgrade to eKEY Pro within the app will be rolling out over the coming weeks. Supra requires an updated agreement with your organization in order to integrate listing data.
Go here to view a video about the new app.
Go here to view more information on the new eKEY app, including user manual, FAQ, and comparison of eKEY Basic and eKEY Pro.
If you have any questions, please call 1-800-545-9601, option 2.